FAQ
Setup
Do I need Jira Service Management?
No. JSM Premium lets you source assets from the JSM asset database, but the app has its own custom asset lists that do the same job. Nothing else depends on it.
I created a custom field and it does not appear anywhere.
Creating a field does not place it on a form. Open Settings → Layouts, open the layout your register uses, and drag the field onto a stage. This is the single most common question.
Why can I not save my assessment methodology?
Almost always because the factor weights in a dimension do not total exactly 100%. The wizard shows what you have currently allocated.
Access
Somebody cannot see a register they should be able to see.
Check three things in order: does any grant’s scope reach it; is the register closed (inheritance turned off, so a unit grant above it does not reach); and is the workspace sealed.
How do I give everyone in a department access?
Create a rule-based group for that unit and grant the group. Membership then recomputes after a reorganisation, and the grant is still something an access review can certify.
Can I make one field editable only by one team?
Yes — in the layout, not the role. See Field and step access. Note that layout rules can only remove access, never add it.
Scoring
Our inherent and residual scores are always nearly the same.
Inherent is being scored with controls in mind. Inherent means if we did nothing at all. Rescore a few risks properly and the gap — and the value of your control library — becomes visible.
Can I compare scores between two registers?
Only if they use the same assessment methodology. Different methodologies can be compared by counting risks above appetite, never by averaging scores.
What happens if I change a register’s methodology?
The existing scored state is frozen and a new branch is created with recalculated scores. History is preserved. Treat it as a significant change, not a settings tweak.
Jira integration
Does status sync both ways?
Not in this release. Changes flow from Jira into the treatment plan. Two-way sync is planned behind a flag with a reconciliation job.
What happens if somebody deletes the linked Jira issue?
The action stays and the link is marked broken. Nothing in the risk record is deleted.
Still stuck?
Email contact@twinit.ge or raise a request on our Service Desk.